FAQ

Official Website Services

30 Day Money Back Guarantee

Return your undamaged FlashFish products for ANY reason, within 30 days, and you’ll receive a full refund. When contacting customer service for any return requests, you’ll receive a free, pre-paid return label. With FlashFish’s 30 day money back guarantee policy, please return materials in a new/near-new condition and you’ll get your money back!

Fast Delivery

The price displayed on the page is the ex-factory price of EXW, and the corresponding shipping cost will be added according to your region.
Fast Shipping: 3 – 4 business days FedEx/UPS.Etc. shipping service for: US/EU/SA/

Warm Reminder: please note if the Solar Generator bundle is purchased, all items included will be shipped in separate packages.

Power Station

Can I use a third party solar panel to charge my FlashFish power station?

FlashFish power stations can be charged with a third-party brand solar panel. You must match the plug size and input voltage of the FlashFish Power Station you are trying to charge.

Note: We can’t, however, recommend other brand products to recharge your FlashFish power station. As we can’t guarantee the safety and quality of those products or provide after-sale service for them. It is highly recommended that you purchase the matching FlashFish solar panel(s) for your FlashFish Explorer. If you have any more questions, please reach out to us via Sam@gzfengjiu.com or Amazon, Etc. We will get back to you within 24 hours on business days, and we’ll be more than happy to help.

How long can I use my FlashFish portabel power station to power my devices?

1. First, you need to check out your device’s operating power (measured by watts). If it is less than the output power of your Explorer’s AC port, it can be supported by the Explorer. For example, the Jackery power station Explorer 500 can run AC devices at 110V that require less than 500W.
2. Then, you can calculate the charging time with the following formula: Working time = Explorer’s Watt-Hours * 0.85 / operating power of your device.
Example:
Let’s assume your device’s power consumption is 60W (might be a box fan), and you want to use the Explorer 500 to run your device.
500Wh*0.85/60w = Roughly 7 hours of working time
Please note the actual power consumption varies based on many factors.
If you have any more questions, please reach out to us via hello@Jackery.com or Amazon. We will get back to you within 24 hours on business days, and we’ll be more than happy to help.

Accessories

What is the length of the AC adapter cable for the power station?

The power station charging cable is 2.4 meters long.

What is the length of the solar panel cable?

The solar charging cable for the FlashFish solar panel is 3 meters long.

Shipping & Return

Delivered but not received, where can I find my stuff?

1. If the tracking details show your package was delivered and you can’t locate it, please wait two full days (excluding Sundays and holidays) for the package to arrive. We recommend checking around your home and asking your neighbors if they may have received it for you.
2. If after that time you still haven’t received it, reach out to us via Sam@gzfengjiu.com or Amazon after 8 p.m. local time, on the second day, and we’ll be happy to help.

Is there a way to Expedited Shipping? I need this unit delivered by ASAP.

Temporarily,FlashFish does not provide expedited shipping service. However, we always try our best to ship your order as soon as possible. Please feel free to contact us via Amazon or Sam@gzfengjiu.com, Etc.

Send Us A Message

We’ll get back to you within one business day.